Frequently Asked Questions
Everything you need to know about your luxury tile project
How do I calculate how much tile I need for my project?
We recommend measuring the total square footage of your area and adding a 10-15% buffer for cuts, waste, and future repairs. Our team is available via chat to help verify your measurements.
What is Elite Tile's shipping and delivery process?
Most orders are processed within 2-3 business days. Due to the weight and fragile nature of ceramics and stone, we use specialized freight carriers to ensure your tiles arrive safely on a pallet.
Do you offer samples before I commit to a full order?
Yes, we highly encourage ordering samples. We offer 4x4 or 6x6 swatches of most products so you can evaluate the color, texture, and finish in your home's unique lighting.
What happens if my tiles arrive damaged?
While we pack our products with extreme care, damage can occasionally occur during transit. Please inspect your delivery immediately and report any broken items within 48 hours for a full replacement.
Are your tiles suitable for both floors and walls?
Suitability depends on the material and PEI rating of the specific tile. Each product page lists the recommended applications, including wet areas, high-traffic flooring, or decorative wall use.
What is your return policy for overstock tiles?
We accept returns on unopened, full boxes within 30 days of delivery. Please note that a restocking fee may apply, and the customer is responsible for return freight shipping costs.